This guarantee applies exclusively to the Charm Hair Growth Lotion, and we've provided it for you as a sign of our confidence in its quality.
- Terms for Refund and Eligibility for Charm’s Hair Growth Lotion Guarantee:Proof of no benefit from the product must be provided with before-and-after photos showing the dates, submitted via an album.
- The hair growth lotion must be used alone, without mixing it with any other care products.
- Refund requests must be made via WhatsApp customer service after completing 30 consecutive days of use from the order receipt date. (If the customer contacts us without submitting the official refund request after being informed, the guarantee period will be considered void.)
- The product must be used to reduce hair loss, eliminate dandruff and frizz, or enhance growth, density, and vitality. The guarantee will be valid if any of these benefits are achieved (assuming that the stated issues are not primarily due to health conditions).
- The guarantee only covers scalp hair. It excludes hereditary problems, and scalp conditions like alopecia, psoriasis, eczema, or burns.
- The product must be used according to the instructions provided on the website and on the package.
- The guarantee applies to one bottle only.
- Customers who have previously submitted a refund request are not eligible to request another, as the guarantee is valid only for the first order from the store.
- If a customer completes the order and has an allergy to any ingredient which was clearly listed, the store is not responsible, and a refund will not be issued. This includes issues such as low porosity, protein overload, or general incompatibility with oils if the product was used without consulting a specialist.
- The guarantee policy is only valid for purchases made through the official website. Orders made through other sales channels are not covered.
The store has the right to reject refund requests that violate the terms. Lack of awareness or acknowledgment of the policy by the customer does not absolve them from its conditions. All mentioned terms will be strictly enforced without exceptions.
