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CHARM, Skin & Hair Care Organic and Chemicals Free Products for you to Shine and Charm

Privacy policy


(Quality Professionals) Trading Est. is an official establishment registered in the Kingdom of Saudi Arabia under an official commercial register from the Ministry of Commerce.

We are working on managing the entire website and online store ( www.charm.sa ) and within this privacy policy, and any mention of “you” means any person who may provide information to us, one of our customers, or our site.

If you have any comments or suggestions, we are happy to receive them at our following address:

E-mail: info@charm.sa - Mobile: 00966554040910


1- Private information:

Our privacy policy explains how we collect and use your personal data. It also mentions the procedures used to ensure the privacy of your information. This policy sets out the choices available to you regarding the collection, use and disclosure of personal data.

By visiting the Website directly or via another website, you agree to the applications detailed in this Policy.

Protecting your data is very important to us. Therefore, your name and other information relating to you is used in the manner described in the Privacy Policy. We will collect information as necessary or if it is directly necessary to our dealings with you.

We will retain your data if required by law or to use it for the purposes for which it was collected.

You can browse the site without having to provide any personal data. Your personal identity remains anonymous throughout your visit to the site and is not revealed unless you have a special electronic account on the site that you access with your own username and password.

1- Private information:

We may need to collect your information if you place an order from our site.

We collect data to secure any potential claims that may arise later ¬ and to provide you with our services. Such as name, email address, contact number and payment details.

We use the information you provide to provide you with information about the products and services available to us that you request, to verify your online financial transactions and to manage your account. This information is also used in audits of data downloaded from the site, identification of site visitors, and the development and customization of site page designs for users. We carry out studies and research related to the site and users, and send useful or requested information to the user. We will contact you via email or phone to provide you with some details about other products and services if you wish, and if you would prefer not to receive any promotional and marketing communications, please delete this option at any time, by amending your own page on the Site.

We may release your name and address to a third party to deliver your order to you (such as a courier company or supplier).

You may be contacted at your phone number with any update regarding the status of your order or any announcement of our discounts and promotions.

Our agent manages online financial transactions. All you have to do is provide accurate and correct information to the agent or site, and you should always update it and inform us of changes.

We may be able to store the details of your current order on our website, but cannot withdraw them directly for security reasons. By logging in to your account on the site, you can view your information and the details of your purchases that you initially requested or selected. You can also manage your address details, banking details and any promotional or newsletter to which you have subscribed. You should also pledge to deal with strict confidentiality when accessing your personal data, so as not to make it available to an unauthorized third party. You bear no responsibility for misuse of passwords unless such misuse is caused by our fault.


2- Copyrights, trademarks and other intellectual property

You acknowledge that all materials on the Site and all links, affiliate programs and reviews, including Site design, text, graphics, sounds, images, software and other files, selections and formats herein, are our property. The trademarks, service marks, trade names and logos contained in this website, including but not limited to Charm®, are a registered trademark of Quality Professionals for Trade and may not be reproduced or used in whole or in part without the prior written authorization of By Quality Professionals, in addition, all page titles, graphics and icons are considered trademarks of Quality Professionals for Trade and may not be copied or used in part or in whole without the prior written authorization of Quality Professionals for Trade and are considered copyrights, trademarks or Product names, company names, logos, or other intellectual property are the property of their respective owners, with all rights reserved. Use of any Quality Professionals Trade Marks, Materials, or Intellectual Property Rights is a clear infringement and will be prosecuted as such.

BY AGREEING TO THE TERMS OF USE IN THIS AGREEMENT, YOU AGREE THAT YOU WILL NOT USE ANY TEXT, IMAGES, LIKES, OR OTHER COPYRIGHT OR PROTECTED MATERIALS OF OR OTHER THIRD PARTIES WITHOUT THE PRIOR WRITTEN CONSENT OF PROFESSIONALS Quality Trade.


3- Credit cards and electronic fraud protection:

We may use competent authorities to protect your data from electronic commercial fraud in order to assist us in approving the data of customer orders executed on the site.


4- Other uses of information:

We may use your personal information in opinion polls and marketing research according to your desire, for statistical purposes while ensuring its complete confidentiality, and you have the right to withdraw at any time. We do not send any answers to third parties. Your email address is not disclosed unless you wish to participate in the competitions. We keep answers to surveys in a place completely separate from your private email.

We may submit information about us, the Site or our other sites, our products, sales, offers, newsletters, etc. in connection with our group companies or partners. If you do not wish to receive this additional information (or any part of it), please click on the "unsubscribe" link in any email sent to you, and we will stop sending you this information within seven business days of receiving your notification.


5- The third party:

We may share personally identifiable information that we collect (including email addresses) with other companies in our group and for commercial purposes - such as advertising. We may transfer your information to other companies in our group or to our agents and contractors to assist us with related transactions in accordance with the terms of this Privacy Policy. For example, we may use third parties to help us deliver products to you, receive payments from you, use them for statistical and marketing research purposes or to assist our customer service team. We may need to share information with a third party in order to protect against fraud and reduce credit risk. In the event that our site or part of it is sold, we may have to transfer our databases containing your personal information. The Site may contain advertisements for third parties or links to other sites, and we inform you that we are not responsible for the privacy policy of any third party or the content of those policies applied in other sites, as well as to any third party to whom we transfer your data in accordance with Privacy policy.


6- Cookies:

You are not required to activate and accept cookies while visiting our website. However, if you wish to place an order or add a product to your shopping cart, you must activate the feature from your browser settings to accept cookies in order to use the shopping cart functions and continue with your purchase.

"Cookies" are information in text format that a website transfers to your computer's hard drive, so that the website remembers who you are every time you visit it. Cookies usually contain the name, age and value of the Internet domain they came from, and a unique number that is randomly assigned to them.

If you wish to restrict or block the use of "cookies", you can adjust your device's Internet browser settings to do so. The use of cookies helps us to select information that is specifically tailored to your taste or that you would like to see on our website. Cookies also enable us to store any information you enter so that you do not have to enter it again when you visit the site again.


7- Advertising Network:

We may use various advertising networks and the Google AdWords remarketing service to advertise on other sites on the Internet (including Google) and to target site visitors. This means that we can advertise and target previous site visitors who did not complete a certain task on the site such as choosing a specific item and not completing a purchase, registering on the site, or other tasks. These ads can be within the search results of search engines, the Google Display Network, or other sites. External sites such as Google may use cookies to place advertisements based on prior visits to the site. Of course, any information or data will be used based on the privacy policy of the site and third parties such as Google or social networking sites and other advertising networks, and we may work with advertising companies to manage ads on our behalf.


You can set and change your ad settings from the Google Ad Preferences page. You can also opt out of interest-based advertising in your cookie settings. Or turn it off permanently via the extensions of the browser in use.


8- Security:

We use appropriate security technologies and procedures to prevent unauthorized or unlawful access, loss or destruction of your information. When we collect data through the Site, we store your personal information on a database within a secure online server. We use firewall systems on our servers. When we collect payment card details electronically, we protect them through the use of encryption, such as Secure Sockets Layer (SSL), which makes it difficult for a hacker to decrypt your information.


9- Acceptance of the Website Terms of Use:

Your use of the Charm website, whether as a subscriber or browser of the site, expresses your acceptance of the terms of this site, which is a separate and independent agreement between you and the site, and the site management is not responsible for violating these terms of use towards any third party, and you acknowledge that the consequences of violating these terms are fall on you. When you submit data to us or our agents or use the Site, you consent to us using your information as described in this Privacy Policy to verify your identity.


10- Your rights

In the event that you are concerned about your data, you have the right to request the amendment of the personal data that is available on our website or previously held by us. You have the right to ask us to correct any errors in your personal data and this is done free of charge. You have the right to ask us, at any time, to stop using your personal data for direct marketing purposes.


11- Modifications and Updates to the Privacy Policy

We reserve the right to modify this Privacy Policy from time to time, and such modifications will be effective immediately upon being posted on this website, so please review the Privacy Policy periodically to follow updates or modifications, and your continued use of this website after posting any modifications means your acceptance of such modifications.


12- Contact us

You can contact us when needed by clicking on the (contact us) link on the site.

E-mail: info@charm.sa - Mobile: 00966554040910